Integration

Smile.io × ShopGuide

1 min read

Make loyalty points impossible to ignore.

ShopGuide surfaces points, VIP status, and rewards inside the conversation — at the exact moment they can drive action.

Install free · Book a demo

What it does

ShopGuide reads a customer’s live Smile.io balance, tier, and available rewards and proactively mentions them. Points become part of the shopping conversation instead of an afterthought.

How it works

  1. A returning customer starts chatting
  2. ShopGuide checks their Smile.io points, tier, and active rewards
  3. The agent mentions the balance or uses points to encourage an upsell
    Example: “You have 500 points — that’s $5 off today if you want to use them.”
  4. Redemption can happen right in the conversation with zero friction

Benefits

  • Reactivates dormant members — Most loyalty members forget their points. ShopGuide makes them impossible to ignore.
  • Instant motivation that increases AOV — Points become a reason to buy more right now.
  • VIP recognition feels personal — Status is acknowledged in the conversation.
  • Higher redemption and stronger LTV — Stores see meaningful lifts in redemption rates and repeat purchases.

Setup

Connect Smile.io inside ShopGuide. The agent then has live access to points and tiers.

Ready to make loyalty part of every conversation?
Install free · Book a demo

Most integrations activate automatically once both apps are live.

Back to Integrations