Integration

Slack × ShopGuide

1 min read

Escalate the conversations that matter — with full context, straight into Slack.

When a shopper needs a human, ShopGuide packages everything your team needs and drops it into the channel you already live in.

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What it does

ShopGuide detects handoff moments and posts a structured message to Slack that includes customer details, cart context, conversation summary, and a direct link to the full transcript. Your team never has to dig through dashboards.

How it works

  1. A conversation hits a handoff rule
    Customer asks for a human, high-value edge case, or a priority you define.

  2. ShopGuide posts to Slack
    A clean, structured message is sent to your chosen channel via webhook.

  3. Your team sees the full picture
    Customer name, email, shop, order, and conversation context appear in one glance.

  4. One click opens the full transcript
    Anyone can pick up exactly where the agent left off.

Benefits

  • Alerts where you already work — Slack is your command center. ShopGuide meets you there.
  • Zero context loss — Variables pull the important fields into one message.
  • Customizable templates — Use the default format or build your own with variables.
  • Live in minutes — Simple webhook setup.

Available variables

{{customer_name}} · {{customer_email}} · {{message}} · {{priority}} · {{shop_domain}} · {{order_number}} · {{conversation_context}} · {{error_details}}

Setup

  1. Open ShopGuide → Slack integration settings and follow the in-app steps.
  2. In Slack, create an app with Incoming Webhooks and generate a webhook for your target channel.
  3. Paste the webhook URL into ShopGuide and save.

That’s it.

Ready to connect Slack?
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Most integrations activate automatically once both apps are live.

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